Support
x-dream-group is an independent support partner that acts in your interests. We understand your business, your workflows, the underlying products, and the technology.
All parties appreciate it when their systems do what they were built for. The management has long forgotten that a solid technical foundation for the daily business is mandatory. The administrators are happy to look at nicely designed dashboards that only show green lights. The operators do their daily job and the supervisors easily manage all foreseen exceptions. So far, so good.
When suddenly the operator’s GUI only triggers errors, the supervisor has no plan B for the current situation, the administrators see more and more red lights on the still beautifully designed dashboard, and the management eventually loses patience. What now? You stay cool as there is no need to panic since you have all the vendors’ support numbers, email addresses or contact forms at hand. If you are lucky, a few hours later everything is back on track and the lights on the nicely designed dashboard are once again green.
We all know that this best-case scenario unfortunately does not come true very often. Realistically, every vendor looks after their own products and has good explanations prepared as to why their product does everything well and as intended. What to do? That's the point in time when you need a service partner that looks after the entire ecosystem along the complete production chain and provides technical support.
You need a partner that understands your business, your workflows, the underlying products, and the technology. You need a partner that acts in your interests. You need a partner like x-dream-group.
how we help
- 24/7 support
- remote support
- different support plans
- support for both products and workflow systems